Loading... Please wait...
1-801-794-2247

Our Newsletter


Shipping & Returns

Shipping Hours

FedEx picks up here at 2:30PM Daily. So you need to have your order by about noon for shipping that day. Usually I stress USUALLY orders will go out the same day if received by noon. 

 

Shipping Charges

Even though it says on check out your package will be delivered by FedEx we may ship your package by USPS as well. Were working on ways to ship to reduce shipping cost. If you have to have it by FedEx please specify that you have to have it that way. Some day when my shopping cart provider gets their shiping stuff together we will be able to choose. 

FedEx/UPS

FedEx and UPS have recently changed their criteria for calculating shipping cost. Where a box of styrofoam weighs 3-5 pounds that is all we were charged for prior to 1/1/15 now we are charged what they call dimensional weight. L x W X H so now that same box is charged a billiable weight of 30 lbs. This has drastically increased our shipping costs you can imagine. It is not just us though all businesses are going through the same problems. I fought with FedEx but there is no way around it. Were doing what we can to keep the cost as low as possible. 

USPS

Some Items we will be shipping through the USPS. You will receive a tracking number for your package, if you provide a real email addesss, so you will know how your package will be arriving. 

 

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We ship FedEx in most cases. 

Shipping cost for GROUND shipping are based on a "Ship by Order Total" another words a flat rate based on the total dollar amount of the order.  


If you would like your items faster than GROUND shipping please call or email for cost for 3 DAY or Two Day shipping. 


Please also note that the shipping rates for many items we sell are weight-based. 

 

International Shipping

Canada

Please call for a shipping quote. 

 

Other Countries

We would love to get you our products. Please call to find out shipping cost. We are looking for distributors worldwide so if you in the position to bring in large amounts of products we would love to hear from you. 

 

Shipping policy can change any time so please check back for future changes.